Privacy policy

Last updated: 18 Oct 2026

MB Global Logistics ("we") moves boxes between senders (shippers) and receivers (clients). This policy explains what personal information our website, the MB Global Logistics app and the MB Global Logistics Field app collect, why, and what you can do about it. We follow the Philippine Data Privacy Act of 2012 and the laws of Bangladesh.

What we collect

• Account details: name, mobile number, email (optional), address, preferred language, and your client or shipper code.
• Shipment details: who sends and who receives, pickup and delivery addresses and dates, box count, weight and size, status history and container information.
• Photos and proof of delivery: our staff photograph each box at pickup and the boxes handed over at delivery, with the time and the staff phone's location. The receiver may sign on the staff phone.
• Payments: amounts, method, check details and receipts you give us.
• App data: a notification token so we can send app notifications, and the app language. The customer app does not use your location.
• Messages: a record of the SMS, email and app notifications we send you.

Why we use it

• To pick up, ship and deliver your boxes, and to show their status to the sender and the receiver of that shipment.
• To send updates, login codes, payment confirmations and payment reminders.
• To keep proof of pickup and delivery, and to resolve problems or claims.
• To keep accounts and meet legal and tax obligations.

We do not sell your information and we do not use it for advertising.

Who we share it with

• The other party of your shipment sees the shipment status. When you enter a code while booking, they see only a partly hidden name to confirm it is the right person. Only the party who pays sees the charges.
• Our receiving agents at the destination, for deliveries.
• Service providers that send messages for us: our SMS gateway, our email provider and Google Firebase (app notifications). They receive only what is needed to deliver the message.
• A container-tracking service receives container numbers only, never personal details.
• Authorities, when the law requires it.

How long we keep it

• Full-size box photos are deleted after 90 days. A small copy of delivery photos is kept as proof of delivery.
• Shipment and payment records are kept for as long as accounting and tax laws require.
• If you delete your account, your login and app data are removed. See Delete your account.

How we protect it

Data is stored on a secured server and sent over encrypted connections (HTTPS). Photos are private and shown only to our staff and to the people on that shipment. Passwords and service keys are stored encrypted. Staff access depends on their role.

Your rights

You can ask to see, correct or delete your personal information, or object to how we use it. You can change your name, email, address and language in the app under Profile. For anything else, contact us.

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